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Southern Helpdesk

Live Technical Support

Helpdesk Live Chat
Note: Live Support CANNOT be used to reset passwords


Self-Service Portal

To check the status of your service tickets, login with your Southern email address ( and email password. Click HERE to download "How to use the Self-Service Portal" documentation.
Email Address:

Live Phone Support


Dial HELP (4357) from an on-campus phone or 1-866-614-5019 from off-campus 24 hours / 7 days a week


NOTE: For Password Resets or other urgent issues, such as issues for a class that is in session, please call the Southern Helpdesk for immediate assistance. Do not use this form for urgent issues.


Complete the following form to make a technical support request or to report an incident and a ticket will be created for you.

If you are filling out this form because you cannot login to a Southern system, STOP!  We cannot troubleshoot password issues through a webform submission.  We must be talking with you in person or on the phone.  Please call 1-866-614-5109 now.  The helpdesk is open 24 hours a day.