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Student Email Frequently Asked Questions (FAQ)

What's the big deal with Office 365?

Microsoft provides the system for Southern's student email accounts.  There is a lot more available to you with Office 365 than just email.  You have a calendar, task list, file storage space (OneDrive), Lync instant messaging and a free copy of Microsoft Office Professional that you can install on your own computer.  

Where do I go to login to Southern's student email?

You have several options for reaching your student email.  Use any of the following:

What is my student email address?

Your email address is generally in the form of first name plus last name followed by @southernwv.edu.  So, for example, if your name is John Doe, your address is probably JohnDoe@southernwv.edu.  If there is a conflict with someone else that has the same name, your address may be modified somewhat from that.  Your address and student ID number should have been provided to you in mailings from Southern.  If you don't know the address, you can ask anyone in Student Services, Academic Records or Academics to look it up for you.  Or you may call the Southern helpdesk 24 hours a day to ask for it.  You will need to know your student ID number and your birthdate in order for the helpdesk to look up your email address.

What is my username?

Your username for logging in to your email account is your email address.  Depending on how your computer is setup, you may be able to type only the first part of your email address before the @southernwv.edu.  If you see the domain of SWVCC on the screen or @southernwv.edu beside the username field, you do not have to type the full email address.  Otherwise, the full email address will always work as your username. 

What is my password?

Your initial password is your student ID number followed by an exclamation point.  The student ID number must be typed in with a capital S at the beginning.  So, for example, your password would be S12345678! if your student ID number is S12345678.  You will want to change that password to keep your email secure.  You can change it at http://password.southernwv.edu. If you do not know your password, you can call the Southern Helpdesk for assistance 24 hours a day.

How do I reach the Southern Helpdesk?

You can contact the Southern Helpdesk on the telephone or with a live chat from a computer.  The live chat is useful when you're in a place where you don't have telephone service or when you cannot talk because you're in a place where you must remain quiet.  Be aware that the helpdesk technician will not be able to reset your password from a live chat session as they need to be able to talk with you to verify your identity.  Click on this link for the Helpdesk page to see the different methods of contacting the Helpdesk.