Technology Services

The Office of Information Technology provides purchase assistance and support for the hardware, software and networking needs of the college. Our main office is in Building A on the Logan campus and we are a service to all areas of the college as it relates to technology. The phone system, network, student information system, and office/classroom technologies are all areas that we support. We service all five campuses on either a full-time or as-needed basis with staff. Our general Helpdesk number is 304.896.7474 or you can access our Online Helpdesk for helpful information or to create a ticket.

Helpdesk

The college’s Helpdesk is meant to be a one-stop-shop area to support the college community. From this central page an enduser can reset their password, put in a work order, browse FAQs on several topics, and find import contact information for other offices.

Click here to access the Helpdesk Portal.

Southern ALERTS

Sign up for Southern ALERTS Here

Southern ALERTS is an emergency notification system that will be used by Southern to notify faculty/staff, students and other constituents of emergency situations that are occurring on one or all of our campuses or sites providing instructions for actions you should take.  All emergency alerts will automatically be sent to:

  • Every Southern provided email address (@southernwv.edu)
  • Every Southern office or classroom phone
  • Southern’s website
  • Southern’s Facebook page
  • Southern’s Twitter feed
  • A pop-up window on every Southern owned desktop/laptop computer on the Southern network

In addition, you may also sign up to have alerts delivered via email to:

  • Any personal email address
  • Text messages sent to any cell phone numbers you provide
  • Voice calls made to any voice phone number you provide

You may sign up at the Southern ALERTS portal page by clicking here.

Watch how to sign up below:

As you sign up, be aware that if you use your @southernwv.edu email address as the username, you will receive two emails at that address whenever an emergency alert is sent.  You may prefer to use a personal email address as the username for this Southern ALERTS account to avoid receiving duplicate emails.

Tutorials/Helpful Information

Student E-Mail

Frequently Asked Questions about student email

What’s the big deal with Office 365?

Microsoft provides the system for Southern’s student email accounts. There is a lot more available to you with Office 365 than just email. You have a calendar, task list, file storage space (OneDrive), Lync instant messaging and a free copy of Microsoft Office Professional that you can install on your own computer.

Where do I go to login to Southern’s student email?

Student E-Mail login

What is my student email address?

Your email address is generally in the form of first name plus last name followed by @southernwv.edu. So, for example, if your name is John Doe, your address is probably [email protected] If there is a conflict with someone else that has the same name, your address may be modified somewhat from that. Your address and student ID number should have been provided to you in mailings from Southern. If you don’t know the address, you can ask anyone in Student Services, Academic Records or Academics to look it up for you. Or you may call the Southern helpdesk 24 hours a day to ask for it. You will need to know your student ID number and your birthdate in order for the helpdesk to look up your email address.

What is my username?

Your username for logging in to your email account is your email address. Depending on how your computer is setup, you may be able to type only the first part of your email address before the @southernwv.edu. If you see the domain of SWVCC on the screen or @southernwv.edu beside the username field, you do not have to type the full email address. Otherwise, the full email address will always work as your username.

What is my password?

Your initial password is your student ID number followed by an exclamation point. The student ID number must be typed in with a capital S at the beginning. So, for example, your password would be S12345678! if your student ID number is S12345678. You will want to change that password to keep your email secure. You can change it at by clicking here. If you do not know your password, you can call the Southern Helpdesk for assistance 24 hours a day.

How do I reach the Southern Helpdesk?

You can contact the Southern Helpdesk on the telephone or with a live chat from a computer. The live chat is useful when you’re in a place where you don’t have telephone service or when you cannot talk because you’re in a place where you must remain quiet. Be aware that the helpdesk technician will not be able to reset your password from a live chat session as they need to be able to talk with you to verify your identity. Click on this link for the Helpdesk page to see the different methods of contacting the Helpdesk.

Instructions for logging in to student email

Video demo of logging in to student email

Video demo of setting up student email on Android device

Video demo of setting up student email on iPad/iPhone

Email Filtering (Sendio)

Email Filtering

Sendio Sender Address Verification emailSouthern employs an advanced email filtering system from Sendio that scans email for viruses and classifies email as being from a bulk email sender or a mailing list or from an individual.  This system maintains a list of email addresses for you personally that are in your “trusted community” or Sendio’s Opt-Inbox. When an email is sent to you from an address that has passed all the spam email scans, but is not in your trusted community, an email is sent back to that sender’s address asking them to verify their email address. An example of that email is shown in the figure to the right.  As is explained to the sender in the email, they need to click the Verify Me button or reply to this email to have their address verified as coming from a human. Spam email systems will not respond to this request for verification and their emails will be held by Sendio and not be delivered to your Southern Inbox. When the sender verifies their address, their email is then delivered to your Southern Inbox.

You have the ability to login to Sendio by browsing to http://sendio.southernwv.edu and providing your Southern email address and password at the login screen. On Messages, under the Inbound Messages tab, you will see, by default, all email messages that are pending delivery and have not yet been sent to your Southern Inbox, as shown in the figure below. Those pending messages that are marked with an L are properly formed messages from a mailing list that has an unsubscribe link in them.

Sendio Inbound Messages

To see why a particular message has not yet been delivered, double click the message, then press History on the next screen. The example below shows a message that is being held until the sender verifies their address. The line that says “Pending” shows that this sender is not in the trusted community (“No contact match”) and that an SAV (Sender Address Verification) was sent. If you press the Accept button, this message will be delivered to your Southern Inbox without adding this sender to your trusted community. If you press Add Sender, then the sender is added to the trusted community and this and all future messages from this sender will be delivered. If you press Drop, this message will be deleted from your pending messages. If you press Drop Sender, then this message is deleted and this sender is permanently blocked from sending email to you even if they previously were in your trusted community.

Sendio No Contact Match

Sendio ContactsYou can directly view and manage your trusted community by clicking on Contacts. The list of contacts below shows both trusted (green –Trusted Contact ) and untrusted (red –Untrusted Contact ) contacts. Anyone to whom you have sent an email is automatically added as a trusted contact. You can manually delete them or change them from trusted to untrusted or vice versa. To delete the contact, press the checkmark next to their name, press Actions and press Delete Selected Contacts. If a sender has previously responded to a request for address verification, deleting their contact is not a good approach. This sender will become an unverified contact and the next time they send an email, they will be asked again to verify their address. If, on the other hand, you double click their name and change Accept to Drop beside Action, they will become an untrusted contact and all future email from them will be rejected.

You can manually add a contact from this screen by pressing New and filling out the subsequent form. Any contact in your list of contacts will not be asked to verify their address.

There are other views of your pending messages available. By pressing Messages and on the Inbound Messages tab pressing View, you can change from the default view that shows pending messages that are not classified as bulk messages to several other views. By selecting “Pending messages, show bulk”, you can see pending messages that have been determined to have been sent by bulk senders. Bulk messages are normally those sent by spammers. The figure below shows pending messages including one bulk message. The icons show that this message was sent from an email server that is known to be disreputable and is known to send spam. The black “IP” icon (Bad IP) indicates a disreputable mail server (“bad IP”). The B icon (Bad IP) indicates a bulk message. The exclamation point icon (Policy Violation) indicates a message that violates policy and will not be delivered.

Message Violates Policy

Frequently Asked Questions

What if a real person sending me a message ignores the request to verify their address? Their email will sit in a pending queue waiting on the sender to verify their address. You can view the emails that are pending and can, if you wish, accept the sender’s address into your trust community, bypassing the need for the sender to verify their address. See the instructions above.

Do I need to actively monitor the pending email? Not necessarily. For most people, you can rest assured that your incoming email is being scanned for viruses and classified appropriately and never log in to Sendio. If a new email sender to you ignores the request for address verification, it probably means it isn’t that important an email and you might not care. You may, however, wish to take a more proactive role in managing your email by monitoring your pending messages and trusted community following the instructions above. You will also receive, by default, a daily email showing a summary of your pending email. You can make the choice as to how active you want to be in monitoring your email.

Can I opt out of having my email handled this in fashion? No. Emails phishing for authorization credentials pose a security threat to Southern and we must proactively block potentially dangerous email. Unwanted email also wastes college resources in terms of hardware, software, IT management and lack of productivity of users. Though there is the risk of inadvertently holding valid emails, that risk is outweighed by the benefits of reducing costs. If you are expecting an email that you do not receive, you can always find the email in Sendio and release it to your mailbox.
What is the meaning of the Sendio Opt-Inbox email I’m receiving? By default, Sendio sends you a Queue Summary email every day showing new contacts and new pending messages in the last 28 hours. From this email, you can manage your new contacts and pending messages without having to visit http://sendio.southernwv.edu. There are 3 categories of items in this email:

  • New Contacts – This is a list of contacts (email senders) added to your trusted community of email senders in the last 28 hours. They were added either specifically by you or by the sender responding to a Sender Address Verification email to prove that a human sent the email. The only option you will have is to Drop this contact. So, if someone sends you an email that is not in your trusted community (Opt-Inbox) and they successfully respond to the Sender Address Verification, they will be added as a trusted contact and the pending email from them will be released to your mailbox. If you do not wish to receive any further emails from this person, you can press Drop to change their contact from Accept to Drop. Or, in other words, from a trust contact to an untrusted contact.
  • New Pending Messages – These are new messages sent to you by someone that is not in your trusted community. You can press Accept or Drop here to decide what to do with this message. Whether you press Accept or Drop, you will be asked if this action should be applied to all messages from this sender or just this one. Applying it to all messages creates either a trusted or untrusted contact in your community.
  • New Pending Bulk – Bulk messages have been categorized as coming from a bulk mail provider. Only rarely will you want to accept a message from a bulk message sender, so be careful about accepting these. If you aren’t sure, do not accept them.

Can I opt out of receiving the daily Queue Summary email? Yes. At the bottom of every Queue Summary email, there is an Unsubscribe link you may press to discontinue receiving the daily Queue Summary emails. This does NOT opt out of using Sendio to catch spam email. There is no way to opt out of having your email handled this way. If you accidentally unsubscribe from the daily Queue Summary email, you can login to Sendio at http://sendio.southernwv.edu, press Account Info and then press Subscribe under Queue Summary. We recommend that you receive this Queue Summary email.

Staff & Hours

Staff

  • Tom Cook, Chief Information Officer, 304.896.7415
  • Will Smith, Network Services Manager, 304.896.7401
  • Curtis Campbell, User Services Manager, 304.896.7605
  • Brian Chaney, Applications Programmer/Developer, 304.896.7344
  • Willard (Mac) Thompson, Telecommunications Specialist II, 304.896.7374
  • Vicki Workman, Information Systems Technician, 304.896.7389
  • Lee Stroud, Information Systems Technician, 304.896.7370
  • Brandon Vance, Information Systems Technician, 304.896.0706
  • Michael Hunter, Information Systems Technician (Wyoming Campus), 304.294.2006
  • Joseph Justice, Information Systems Technician (Williamson Campus), 304.236.7641

Hours

Fall & Spring: Monday – Thursday,  7:30am – 7:00pm
Summer: Monday – Thursday, 7:30am – 5:30pm

Banner

Links

Plans/Policies/Mission

Strategic Plan

Click here to download the Technology Strategic Plan.

Mission & Vision

Mission

Technology at Southern enables the institution to fulfill its mission by enhancing learning, supporting student success and improving efficiency.

Vision

Southern integrates and supports robust, innovative technologies that empower our entire community for effective learning and service.

Policies

Click here to view the Technology section of the Southern College Policies.

Institutional Research

IPEDS (Integrated Postsecondary Education Data Systems)

Click here to view Southern’s IPEDS data.

Student Profiles

Click here to view Southern’s Student Profile Analysis.