Information and resources regarding SWVCTC and the COVID-19 (Coronavirus)

IT Help Desk

Welcome to the Helpdesk Portal

Please submit a ticket below and enter your request or issue as completely as possible.  This way we can more effectively assign the ticket and complete your request in a timely manner.

If you would like to speak to someone please call (304)896-7474 between the hours of 8:00am and 5:00pm Monday through Thursday.  You can call this number after 5:00pm or on Friday through Sunday and leave a detailed message and a ticket will automatically be created on your behalf.  When reviewed, it will be forwarded to the appropriate office.

You may also send an email to and a ticket will automatically be created.  When reviewed, it will be forwarded to the appropriate office.

Submit a Help Desk Ticket

    Self Service Password Reset

    You MUST register with the self-service password reset service before you can reset your password.  Self-Service Password Reset Service Registration

    If you do not know your ID, username, or INITIAL password, please click HERE.

    Reset your forgotten password
    Reset Password

    Unlock your locked out account
    Unlock Account

    Helpful Links